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<bookshelf src="Book:User manual" /> | <bookshelf src="Book:User manual" /> | ||
There are numerous quality management tools available to ensure the quality of a wiki page. | |||
{{TOClimit|limit=1}} | {{TOClimit|limit=1}} | ||
== | ==Document control== | ||
In BlueSpice | In BlueSpice, many users can create information. Specialists can then review the content. This ensures that the quality of the content meets your organization's standards. It should be noted that rigid quality controls and processes quickly limit employee autonomy. Despite the possibility of quality control, you should therefore always ensure that you do not introduce unnecessary hurdles that affect the acceptance of the wiki.<section begin="training-maintainer"></section><div> | ||
The following areas should be kept in mind for quality assurance in the wiki: | |||
#Document quality ([[Manual:Quality management#Quality tools|Quality tools]], Templates) | #Document quality ([[Manual:Quality management#Quality tools|Quality tools]], Templates) | ||
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==Quality tools== | ==Quality tools== | ||
[[File:QM tools.png|alt=Screenshot of quality tools on the user interface|center|thumb|650x650px|(1) Page approval, (2) Workflows, (3) Expiry, (4) Reminder, (5) Page assignments, (6) Page information, (7) IMS Template]] | |||
===BlueSpice free=== | ===BlueSpice free=== | ||
| Line 26: | Line 27: | ||
*Page assignments (5) | *Page assignments (5) | ||
*Page information (6) | *Page information (6) | ||
{{Textbox|boxtype=note|header=Note:|text=To formally support document management, the [[Templates_download/IMS_Documents|IMS templates]] are also suitable for creating process-related wiki pages.|icon=yes}} | |||
{{ | |||
==Approval== | ==Approval== | ||
<div> | <div>If the pages in a namespace should have a published and a draft version, the [[Manual:Extension/BlueSpiceNamespaceManager#Creating_a_namespace|Approval]] setting must be enabled for that namespace. All changes to a page are recorded in a draft version until a user with approval rights accepts the page.</div> | ||
There is a global option in the configuration manager that can be used to specify which user groups can read unpublished content. By default, all logged in users can view drafts. | |||
=== | ===Features=== | ||
*'''Revision-based:''' Distinguish between initial draft, draft, and approved | |||
*'''External files:''' Embedded media and templates are "frozen" | |||
*'''Automatic approval''' as a result of a review possible | |||
*'''Read-only rights''' for drafts can be configured (with caution) | |||
<span class="bi bi-arrow-right-circle"></span> [[Manual:Extension/BlueSpiceNamespaceManager#Creating_a_namespace|More info on approval]] | |||
<span class="bi bi-arrow-right-circle"></span> [[Manual:Extension/BlueSpiceNamespaceManager# | |||
==Workflows== | ==Workflows== | ||
<div> | <div>If a documented review process is desired, users can start a workflow. There are 4 included workflows: | ||
* | *Release | ||
* | *Quality-assured review | ||
* | *Group feedback | ||
*Feedback | *Feedback | ||
</div> | </div> | ||
=== | ===Properties=== | ||
*'''Usually only one active review''' is possible per page | |||
*''' | *'''Approval''' or '''rejection''' of participants in approval workflows | ||
*''' | *'''Checkout:''' Page is locked for editing in the approval workflows | ||
*'''Checkout:''' | *'''Special page''' Workflows overview | ||
*''' | *'''BPMN-'''based | ||
*'''BPMN-''' | |||
<br /> | <br /> | ||
<span class="bi bi-arrow-right-circle"></span> [[Manual:Extension/Workflows| | <span class="bi bi-arrow-right-circle"></span> [[Manual:Extension/Workflows|More info on workflows]] | ||
== | ==Currentness== | ||
<div>If a page contains content with a known lifecycle, you can specify that the page expires on a specific date. On the expiration date, an "Outdated" watermark is added to the page if the corresponding option is set in the [[Manual:Extension/BlueSpiceConfigManager|ConfigManager]]. In addition, a reminder can be set so that the user receives a notification when the page expires. The expiration can be deleted from the page at any time.</div> | |||
===Properties=== | |||
*''' | *'''Watermark''' in the page background and in the PDF (depending on global configuration) | ||
*''' | *'''Overview list''': ''Special:Outdated_pages'' | ||
*''' | *'''Reminder''' can be activated when creating | ||
*''' | *'''Duration:''' Outdatedness can be deleted at any time | ||
<br /> | <br /> | ||
<span class="bi bi-arrow-right-circle"></span> [[Manual:Extension/BlueSpiceExpiry| | <span class="bi bi-arrow-right-circle"></span> [[Manual:Extension/BlueSpiceExpiry|More info on expiry]] | ||
== | ==Reminder== | ||
A user can create a reminder for a page by selecting a reminder date and adding an optional comment. Reminders can also be created by administrators for other users and are a quick and informal way to set due dates for page-related tasks. | |||
=== | ===Properties=== | ||
*''' | *'''Notification''' of your own reminders receives a notification (can be deactivated in user settings) | ||
*''' | *'''Recurring reminders''' possible | ||
*''' | *'''Reminder list:''' Special page for administrators (under Global Actions) | ||
*''' | *'''Quick access''' via the personal user menu | ||
<br /> | <br /> | ||
<span class="bi bi-arrow-right-circle"></span> [[Manual:Extension/BlueSpiceReminder| | <span class="bi bi-arrow-right-circle"></span> [[Manual:Extension/BlueSpiceReminder|More info on reminders]] | ||
==Assignment== | |||
Page assignments offer the possibility of giving one or more users or user groups the editorial responsibility for a page | |||
<br />{{Box_Links-en | <br />{{Box_Links-en | ||
|Topic1= [[Manual:Extension/BlueSpiceNamespaceManager| Namespace manager]] | |Topic1= [[Manual:Extension/BlueSpiceNamespaceManager| Namespace manager]] | ||
| Line 225: | Line 92: | ||
|Topic3 = | Thema4 = }} | |Topic3 = | Thema4 = }} | ||
<br /> | <br /> | ||
[[de:Handbuch:Qualitätsmanagement]] | |||
[[Category:Quality]] | [[Category:Quality]] | ||
Latest revision as of 16:03, 27 November 2024
There are numerous quality management tools available to ensure the quality of a wiki page.
Document control
In BlueSpice, many users can create information. Specialists can then review the content. This ensures that the quality of the content meets your organization's standards. It should be noted that rigid quality controls and processes quickly limit employee autonomy. Despite the possibility of quality control, you should therefore always ensure that you do not introduce unnecessary hurdles that affect the acceptance of the wiki.
The following areas should be kept in mind for quality assurance in the wiki:
- Document quality (Quality tools, Templates)
- Content organization (Structure, Portal pages, Queries)
- Wiki maintenance (Special pages, Processes, Watchlist, Notifications)
Quality tools
BlueSpice free
- Page assignments (5)
- Page information (6)
BlueSpice pro
- Approvals (1)
- Workflow (2)
- Expiry (3)
- Reminder (4)
- Page assignments (5)
- Page information (6)
Note:To formally support document management, the IMS templates are also suitable for creating process-related wiki pages.
Approval
If the pages in a namespace should have a published and a draft version, the Approval setting must be enabled for that namespace. All changes to a page are recorded in a draft version until a user with approval rights accepts the page.
There is a global option in the configuration manager that can be used to specify which user groups can read unpublished content. By default, all logged in users can view drafts.
Features
- Revision-based: Distinguish between initial draft, draft, and approved
- External files: Embedded media and templates are "frozen"
- Automatic approval as a result of a review possible
- Read-only rights for drafts can be configured (with caution)
Workflows
If a documented review process is desired, users can start a workflow. There are 4 included workflows:
- Release
- Quality-assured review
- Group feedback
- Feedback
Properties
- Usually only one active review is possible per page
- Approval or rejection of participants in approval workflows
- Checkout: Page is locked for editing in the approval workflows
- Special page Workflows overview
- BPMN-based
Currentness
If a page contains content with a known lifecycle, you can specify that the page expires on a specific date. On the expiration date, an "Outdated" watermark is added to the page if the corresponding option is set in the ConfigManager. In addition, a reminder can be set so that the user receives a notification when the page expires. The expiration can be deleted from the page at any time.
Properties
- Watermark in the page background and in the PDF (depending on global configuration)
- Overview list: Special:Outdated_pages
- Reminder can be activated when creating
- Duration: Outdatedness can be deleted at any time
Reminder
A user can create a reminder for a page by selecting a reminder date and adding an optional comment. Reminders can also be created by administrators for other users and are a quick and informal way to set due dates for page-related tasks.
Properties
- Notification of your own reminders receives a notification (can be deactivated in user settings)
- Recurring reminders possible
- Reminder list: Special page for administrators (under Global Actions)
- Quick access via the personal user menu
Assignment
Page assignments offer the possibility of giving one or more users or user groups the editorial responsibility for a page
Related info
