8 Quality management

There are numerous quality management tools available to ensure the quality of a wiki page.

Document control

In BlueSpice, many users can create information. Specialists can then review the content. This ensures that the quality of the content meets your organization's standards. It should be noted that rigid quality controls and processes quickly limit employee autonomy. Despite the possibility of quality control, you should therefore always ensure that you do not introduce unnecessary hurdles that affect the acceptance of the wiki.

The following areas should be kept in mind for quality assurance in the wiki:

Document quality (Quality tools, Templates)
Content organization (Structure, Portal pages, Queries)
Wiki maintenance (Special pages, Processes, Watchlist, Notifications)

Quality tools

(1) Page approval, (2) Workflows, (3) Expiry, (4) Reminder, (5) Page assignments, (6) Page information, (7) IMS Template

BlueSpice free

Page assignments (5)
Page information (6)

BlueSpice pro

Approvals (1)
Workflow (2)
Expiry (3)
Reminder (4)
Page assignments (5)
Page information (6)

Note:To formally support document management, the IMS templates are also suitable for creating process-related wiki pages.

Approval

If the pages in a namespace should have a published and a draft version, the Approval setting must be enabled for that namespace. All changes to a page are recorded in a draft version until a user with approval rights accepts the page.

There is a global option in the configuration manager that can be used to specify which user groups can read unpublished content. By default, all logged in users can view drafts.

Features

Revision-based: Distinguish between initial draft, draft, and approved
External files: Embedded media and templates are "frozen"
Automatic approval as a result of a review possible
Read-only rights for drafts can be configured (with caution)

More info on approval

Workflows

If a documented review process is desired, users can start a workflow. There are 4 included workflows:

Release
Quality-assured review
Group feedback
Feedback

Properties

Usually only one active review is possible per page
Approval or rejection of participants in approval workflows
Checkout: Page is locked for editing in the approval workflows
Special page Workflows overview
BPMN-based

More info on workflows

Currentness

If a page contains content with a known lifecycle, you can specify that the page expires on a specific date. On the expiration date, an "Outdated" watermark is added to the page if the corresponding option is set in the ConfigManager. In addition, a reminder can be set so that the user receives a notification when the page expires. The expiration can be deleted from the page at any time.

Properties

Watermark in the page background and in the PDF (depending on global configuration)
Overview list: Special:Outdated_pages
Reminder can be activated when creating
Duration: Outdatedness can be deleted at any time

More info on expiry

Reminder

A user can create a reminder for a page by selecting a reminder date and adding an optional comment. Reminders can also be created by administrators for other users and are a quick and informal way to set due dates for page-related tasks.

Properties

Notification of your own reminders receives a notification (can be deactivated in user settings)
Recurring reminders possible
Reminder list: Special page for administrators (under Global Actions)
Quick access via the personal user menu

More info on reminders

Assignment

Page assignments offer the possibility of giving one or more users or user groups the editorial responsibility for a page

Related info

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