The guiding principle in a wiki environment is that all users can easily share their knowledge immediately in writing. For this it is not absolutely necessary for the users to know how the wiki is organized.
First of all, a page can be created anywhere in the wiki, or wherever a user has write access. If I do not find important information in the wiki, I can immediately create a new page as a user with write access to the searched keyword.
First of all, it is important that the information is shared. Where the resulting wiki page ultimately lies and how it is found does not necessarily have to be decided immediately.
In practice, however, there are many content-related relationships between the individual pages. In addition, there are often different target groups for the respective content.
Therefore, it is important for administrators to set up the wiki so that the content can be meaningfully organized. There are important areas to consider:
- User roles and access rights
- Content structuring elements:
- pages and subpages
The following is a simple example of content organization:
- Content Strategy:
- What content is shared on the wiki?
Who creates what content?
- Is there a need for pre-structured content formats?
- Information architecture
- How do I organize content, navigation paths and search capabilities to provide user-friendly access to existing information?
- Who has what access rights to the content?
- Which target groups are available for the respective content areas?
- Quality management
- Which content must be checked by whom?
- Is there content with a defined life cycle?
- Are all content meaningfully categorized?
If there is no exact idea about the content strategy, the information architecture and the quality management when setting up a new wiki, the wiki can also be used unstructured. Content is created and collected as soon as the wiki is technically available. It is only important here that data protection aspects were clarified in advance when sharing company information and communicated accordingly. Through the search function and various special pages, the content can then be searched accordingly.
As the content grows, administrators can then take stock and retrospectively structure the content. From then on, content will be created and organized according to the new content structure.