How to report issues: Difference between revisions

Latest revision as of 17:16, 25 January 2024

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How to debug

Your wiki is not working? It shows a blank page? It behaves strangely? It doesn't do what you think it is supposed to do?

You can always ask for help. Where?

For BlueSpice Free bug reports: https://sourceforge.net/p/bluespice/bugs/
For BlueSpice support: sourceforge.net/p/bluespice/support-requests/
If you are a subscription customer, always submit requests using the ERM ticket system.

Tipp:In all of these cases, you should provide as much of the following information to get the help you need.

Reporting format

You will get the best response if you send your help request with the following information (copy and paste into your form, e.g. on SourceForge or via the ERM Ticket system):

Screenshot of installed software info

##Software versions

Copy and paste the entire information from the table "Installed Software" from your wiki page "Special:Version" if you have access to that page.

***

##Bug description

A clear and concise description of the bug or issue.

***

##To Reproduce

Steps you took before the error happened.

***

##Expected behavior

A clear and concise description of what you expected to happen.

***

##Priority

P1- The wiki does not work at all

P2- Some core functionality of the wiki does not work; many users are affected

P3- All other

***

##Error messages

Information in server logs or browser error messages (Developer tools)

***

##Screenshots

Do you have screenshots that show the errors? Great! Add them as attachments

***

##OS/Browser

Operating system and version:

Browser and version:

Error messages

With server access

If you are a wiki administrator with access to your wiki server, you should provide the following info:

List the variables in LocalSettings.php

Please make sure to not provide any sensitive information, such as login information contained in this file. For more info, see mediawiki.org/wiki/Manual:LocalSettings.php.

Send your debug logs

For accessing debugging information, you can follow the guidelines listed at mediawiki.org/wiki/Manual:How_to_debug.

Error messages in the browser (DevTools)

You can also use the network panel and the JavaScript console in your browser's developer tools to track down possible errors.

Network panel error tracking

The following tips apply to Google Chrome.

Press F12 to open the browser's DevTools . It will open to the side or at the bottom of your browser window. To position the pane at the bottom of the window, you can open the customization menu and select the position icon.

Positioning the DevTools pane.
Switch to the Network panel.

Network panel
Reload the page (F5). The Network log shows all resources that were requested by the page in separate lines. Every time you click on something, more requests will be logged.
Notice any problems that are listed in red.

Errors shown in the network log
Click on the Name of the resource that shows a problem. Take a screenshot and attach it to your help request.

Resource error details

JavaScript Console

The Console tab can also provide information about wiki errors. Switch from the Network to the Console tab. By default, it lists both warnings and errors. To simplify the view, deactivate Warnings in the Custom levels dropdown. If any errors are shown, take a screenshot and submit it with your help request.

The Console panel in the DevTools

To submit feedback about this documentation, visit our community forum.

@@ Line 1: / Line 1: @@
-If your wiki is not working as expected, shows a blank page, or if you observe any other errors, you should provide as much of the following information as possible to get the help you need.
+#REDIRECT [[How to debug]]Your wiki is not working? It shows a blank page? It behaves strangely? It doesn't do what you think it is supposed to do?
+You  can always ask for help. Where?
+* For BlueSpice Free bug reports: https://sourceforge.net/p/bluespice/bugs/
+* For BlueSpice support: [https://sourceforge.net/p/bluespice/support-requests/ sourceforge.net/p/bluespice/support-requests/]
+* If you are a subscription customer, always submit requests using the ERM ticket system.
+{{Messagebox|boxtype=Tipp|icon=yes|Note text=In all of these cases, you should provide as much of the following information to get the help you need.|bgcolor=}}
 ==Reporting format==
 You will get the best response if you send your help request with the following information (copy and paste into your form, e.g. on SourceForge or via the ERM Ticket system):
-<div style="background:#fffff2; padding:20px">
+[[File:installed_software.png|alt=Screenshot of installed software info|center|thumb|300x300px|Screenshot of installed software info]]
-'''Software versions:'''
+<div style="background:#fffff2; padding:20px" id="template">
+'''##Software versions'''
 Copy and paste the entire information from the table "Installed Software" from your wiki page "Special:Version" if you have access to that page.
-[[File:installed software.png|alt=Screenshot of installed software info|300x300px]]
+<nowiki>***</nowiki>
-----'''Bug description'''
+'''##Bug description'''
+A clear and concise description of the bug or issue.
+<nowiki>***</nowiki>
+'''##To Reproduce'''
+Steps you took before the error happened.
-A clear and concise description of what the bug is.
+<nowiki>***</nowiki>
-----'''To Reproduce'''
-Steps taken before the error happened
+'''##Expected behavior'''
-----'''Expected behavior'''
 A clear and concise description of what you expected to happen.
-----'''Priority'''
+<nowiki>***</nowiki>
+'''##Priority'''
 P1- The wiki does not work at all
@@ Line 25: / Line 43: @@
 P3- All other
-----'''Error messages'''
-Information in server logs, browser error messages (Developer tools),
+<nowiki>***</nowiki>
-----'''Screenshots'''
+'''##Error messages'''
+Information in server logs or browser error messages (Developer tools)
+<nowiki>***</nowiki>
+'''##Screenshots'''
+Do you have screenshots that show the errors? Great! Add them as attachments
+<nowiki>***</nowiki>
-Add screenshots if possible
+'''##OS/Browser'''
-----'''OS/Browser'''
 Operating system and version:
@@ Line 48: / Line 75: @@
 ====Send your debug logs====
-For accessing debugging information, you can follow the guidelines listed at[[mediawikiwiki:Manual:How_to_debug|mediawiki.org/wiki/Manual:How_to_debug.]]
+For accessing debugging information, you can follow the guidelines listed at [[mediawikiwiki:Manual:How_to_debug|mediawiki.org/wiki/Manual:How_to_debug.]]
-===Error messages in the browser===
+===Error messages in the browser (DevTools)===
 You can also use the network panel and the JavaScript console in your browser's developer tools to track down possible errors.
@@ Line 56: / Line 83: @@
 The following tips apply to Google Chrome.
-# '''Press''' <code>F12</code>  to open the browser's DevTools . It will open to the side or at the bottom of your browser window. To position it at the bottom of the window, you can open the customization menu and select the position icon.[[File:devtools positioning.png|alt=Screenshot of DevTools with customization menu highlighted.|center|thumb|550x550px|Positioning the DevTools pane.]]
+# '''Press''' <code>F12</code>  to open the browser's DevTools . It will open to the side or at the bottom of your browser window. To position the pane at the bottom of the window, you can open the customization menu and select the position icon.[[File:devtools positioning.png|alt=Screenshot of DevTools with customization menu highlighted.|center|thumb|550x550px|Positioning the DevTools pane.]]
-# '''Switch''' to the ''Network'' panel.[[File:DevTools Network panel.png|alt=Screenshot of Network panel selection|center|thumb|550x550px|Network panel]]
+# '''Switch''' to the ''Network'' panel.[[File:DevTools Network panel.png|alt=Screenshot of Network panel selection|center|thumb|650x650px|Network panel]]
 # '''Reload''' the page (<code>F5</code>).    The Network log shows all  resources that were requested by the page in separate lines.  <span style="color: rgb(32, 33, 36); font-family: system-ui, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Open Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Every time you click on something, more requests will be logged.</span>
 # '''Notice''' any problems that are listed in red.[[File:DevTools.png|alt=Screenshot of network log with an error|center|thumb|650x650px|Errors shown in the network log]]
+# Click on the Name of the resource that shows a problem. Take a screenshot and attach it to your help request.[[File:Dev Tools error 2.png|alt=Screenshot of error details|center|thumb|650x650px|Resource error details]]
+==== JavaScript Console ====
+The Console tab can also provide information about wiki errors. Switch from the Network to the Console tab. By default, it lists both warnings and errors. To simplify the view, deactivate ''Warnings'' in the ''Custom levels'' dropdown. If any errors are shown, take a screenshot and submit it with your help request.
+[[File:DevTools console.png|alt=Screenshot of the console panel with one error message and many warnings.|center|thumb|650x650px|The Console panel in the DevTools]]